NADRA Help Center
NADRA support and contact information — helpline, website, Pak-ID, tracking via 8400 and the complaint system.
اہم معلومات (آسان اردو میں)
- NADRA سپورٹ اور رابطہ معلومات — ہیلپ لائن، ویب سائٹ، Pak-ID، 8400 سے ٹریکنگ اور شکایت سسٹم۔
- معلومات، رہنمائی اور مسائل کے حل کے لیے۔
- ہیلپ لائن: NADRA کے سرکاری رابطہ نمبر پر کال کریں (تفصیل nadra.gov.pk پر)۔
- ویب سائٹ: www.nadra.gov.pk سے معلومات اور خدمات۔
- ایپ: Pak-ID ایپ سے آن لائن درخواست اور اسٹیٹس۔
- ٹریکنگ: 8400 پر SMS سے درخواست کی صورتحال۔
- شکایت: ویب سائٹ کے شکایت سیکشن سے مسئلہ درج کرائیں۔
Service Overview
Most NADRA problems can be resolved without standing in a queue — if you contact the right channel with the right information. This guide explains the ways to reach NADRA, which channel suits which problem, what to have ready before you make contact, and how to escalate a complaint that is not being resolved.
Ways to Contact NADRA
| Channel | Best used for |
|---|---|
| Telephone helpline | Checking application status, confirming requirements and fees, general queries. |
| Complaints that need a written record, or where you must attach scanned documents. | |
| Official website | Tracking applications, downloading forms, checking service requirements and centre locations. |
| Official social media | Announcements and general queries. Never share your CNIC picture or personal details publicly. |
| Registration Centre in person | Anything involving biometrics, family records, or a case that is stuck at verification. |
Before You Make Contact
Having these ready turns a long call into a short one:
- Your CNIC number
- The tracking / token ID from your receipt, if you have an application in process
- The date you applied and the centre where you applied
- A short, factual description of the problem
- Any earlier complaint number, if you are following up
Which Channel for Which Problem
Application stuck at verification
Start with the helpline to find out what is pending. If the answer is vague or nothing changes, go to the Registration Centre where you applied — they can see the case notes directly.
Wrong details printed on your card
This needs a correction request at a Registration Centre with supporting documents. Call first to confirm exactly which document proves the correct detail.
Card not delivered
Check the status first. If it shows dispatched but has not arrived after a reasonable period, contact the helpline with your tracking ID and delivery address.
Overcharging or staff behaviour
Complain in writing by email so there is a record, and include the centre name, date, time and counter number if you have it.
Suspected fraud using your identity
Treat this as urgent. Contact NADRA immediately and, where money or accounts are involved, also report it to the FIA Cyber Crime Wing.
How to Write an Effective Complaint
- State your CNIC and tracking ID in the first line.
- Give the facts in order: what you applied for, when, at which centre.
- Describe the problem in one or two sentences, without emotion or accusation.
- Say clearly what you want — a correction, a status update, a refund.
- Attach scanned copies of the receipt and any relevant document.
- Note the complaint number you receive and use it in every follow-up.
Frequently Asked Questions
The telephone helpline for status and general queries. For anything involving biometrics or family records, a Registration Centre visit is faster overall.
Standard call charges from your operator may apply, but NADRA does not charge a fee for support.
Yes. Email creates a written record and lets you attach documents, which is useful for anything that may need escalation.
Simple queries are often answered on the call. Cases needing verification take longer, so follow up with your complaint number.
They can ask general questions, but details about your specific application are normally shared only with the applicant for privacy reasons.
Follow up in writing with your complaint number, then raise it at the Registration Centre in person and ask for the matter to be escalated to a supervisor.
In Short
Choose the channel that matches your problem, keep your CNIC and tracking ID at hand, put anything serious in writing, and record every reference number. And remember that no genuine NADRA representative will ever ask you for an OTP or a payment over the phone.
What this means for you
If an application is delayed, a record looks wrong, or you suspect fraud on your identity, NADRA’s official help and complaint channels are the right place to get it resolved — not a private agent. Using the official channel keeps your data safe and gives you a trackable complaint.
Common mistakes to avoid
- Calling numbers from unofficial sources that impersonate NADRA.
- Sharing your CNIC PIN, password or OTP with a “helpline” — NADRA never asks for these.
- Paying an agent to “fix” something the official complaint process handles free.
How to verify you are on the official channel
Use only the official contact and complaint details published on nadra.gov.pk/contact-us. Genuine NADRA staff never demand payment by phone.
Last verified: . Fees and processing times are set by NADRA and change periodically — confirm current details on the official portal or at an NRC.
مسئلے/شکایت کے لیے صرف سرکاری رابطہ (nadra.gov.pk/contact-us) استعمال کریں۔ نادرا کبھی پاس ورڈ/OTP نہیں مانگتا۔