We are always happy to hear from our users. Whether you have a question about a NADRA service, found information that needs updating, want to suggest a new scheme or service for us to cover, or have a media or partnership enquiry — this page explains the best way to reach the ImdadPortal team.
Contact Information
Website: https://imdadportal.com
Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)
Response Time: Within 2–3 business days
Location: Pakistan (serving users nationwide and overseas)
What You Can Contact Us About
Our team is here to help with the following types of enquiries:
- Information corrections: If any guide, fee, document requirement, or eligibility detail on our site appears outdated or incorrect, please let us know with a link to the official source and we will review and update it promptly.
- Suggest a service or scheme: Know of a government program, NADRA service, or civic process we have not covered yet? Send us the details and official source link and we will consider adding it.
- Website or tool feedback: If something on our platform is not working correctly — including the Eligibility Checker, search, or any page — please describe the issue and we will fix it.
- Advertising and partnerships: We welcome enquiries from relevant brands, government bodies, and organisations interested in reaching Pakistani citizens through ImdadPortal.
- Media enquiries: Journalists and content creators may contact us for information about ImdadPortal’s mission, reach, or services.
- Copyright and DMCA: For intellectual-property concerns, please follow the process described in our DMCA Policy.
Frequently Asked Questions Before You Write
Can you check the status of my CNIC or NADRA application?
No. ImdadPortal is an independent information platform and is not connected to any NADRA or government system. To check your application status, please visit the official NADRA tracking portal or call NADRA helpline 1800-1-NADRA (1800-16-2372).
Can you process, approve, or speed up my government application?
No. We do not accept, process, approve, or influence any government application or scheme. All decisions rest solely with the relevant government authority — NADRA, BISP, HEC, or provincial departments. We only provide guidance information.
Do you charge any fee for your services?
Never. All information, guides, and tools on ImdadPortal are completely free to use. We do not charge any fee for accessing government service information. Government scheme applications are also always free — any person or website asking you to pay to apply for a government scheme is a scam.
Can you help me with a complaint against NADRA or a government department?
We are not empowered to file or escalate complaints on your behalf. However, our guides include contact details and complaint processes for NADRA, utility companies, and other government departments. You can also contact the Federal Ombudsman Pakistan at wafaqi.gov.pk for formal complaints.
I found wrong information on your site. What should I do?
Please email us at hello@imdadportal.com with the page URL, the incorrect detail, and ideally a link to the official source showing the correct information. We take accuracy seriously and will review all corrections promptly.
How We Handle Your Message
When you email us, your message is received by our editorial team. We read every genuine enquiry and aim to respond within 2–3 business days. For complex content corrections, our research team may need additional time to verify information against official sources before responding. We do not share your contact information with third parties — please read our Privacy Policy for full details.